Privacy Policy – rq789 Pakistan Gaming Platform

1Who We Are

rq789 ("rq789", "we", "us", "the Platform") operates an online gaming platform at rq789.win, offering sports betting, slots, bingo, fish games, the game lobby and a five-tier VIP loyalty programme to players in Pakistan. This Privacy Policy applies to all users who register an account, visit the website or interact with any part of the rq789 platform.

rq789 acts as the data controller for the personal information collected through the platform. This means we determine the purposes and means by which your personal data is processed. Where we use third-party processors — such as payment providers or identity verification services — those parties act under our instruction and are bound by data processing agreements.

For any privacy-related enquiry, you can reach us at [email protected]. We aim to respond to all data-related requests within 30 days.

2Data We Collect

The personal data rq789 collects falls into several categories, depending on how you interact with the platform:

Account Registration Data

• Full name as it appears on your CNIC or official identification
• Date of birth (used to verify that you are 18 or older)
• Email address
• Pakistani mobile number
• Password (stored in hashed, non-reversible form — we never store plaintext passwords)

Identity Verification Data

• Copy of CNIC or other government-issued identification
• Proof of address (utility bill, bank statement) where required
• Payment method ownership confirmation

Financial & Transaction Data

• Deposit and withdrawal amounts and dates in PKR
• Payment method identifiers (JazzCash mobile number, Easypaisa account, bank account details, card last four digits)
• Transaction reference numbers
• Account balance history

Gaming & Activity Data

• Wagers placed across betting, slots, bingo, fish games and the game lobby
• Game session timestamps and duration
• VIP points earned and tier status
• Bonus claims and wagering progress

Technical & Device Data

• IP address at time of login and registration
• Device type, browser and operating system
• Session cookies and analytics identifiers
• Referral source if you arrived via a tracked link

Communications Data

• Support chat and email correspondence
• Feedback or complaints submitted through any channel
• Notification preferences (email, SMS marketing opt-in status)

3How We Collect Your Data

rq789 collects data in three main ways:

• Directly from you — when you register, complete identity verification, make a deposit or withdrawal, contact support, claim a bonus or update your account settings.
• Automatically — when you use the platform, our servers and analytics tools collect technical data such as your IP address, device information, login timestamps and game session records. This happens as part of normal platform operation.
• From third parties — identity verification providers may confirm whether the details you provide match official records. Payment processors confirm the status and ownership of payment methods linked to your account. Fraud prevention services may flag unusual activity patterns.

We do not buy personal data from data brokers or any other third-party commercial data sources. The only third-party data we receive relates directly to the operation of your rq789 account.

4Why We Use Your Data

Every piece of data rq789 collects has a specific purpose. Below is a summary of the main reasons we process your personal information:

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you, except in the case of fraud detection where account activity may trigger an automatic temporary suspension pending review by our team.

5Legal Basis for Processing

rq789 processes your personal data on the following legal grounds:

• Contract performance — processing your registration data, payments and account management activities is necessary to deliver the services you signed up for.
• Legitimate interests — fraud prevention, platform security, abuse detection and improving our services represent legitimate business interests that do not override your rights.
• Legal obligation — retaining financial transaction records and cooperating with relevant authorities where legally required.
• Consent — where you have opted in to receive marketing emails or SMS messages, we process your contact details on the basis of your consent. You may withdraw this consent at any time by updating your notification preferences in your account settings.

6Sharing Your Data

rq789 does not sell, rent or trade your personal data to any third party for their own marketing purposes. We share your data only in the following limited circumstances:

• Payment processors — JazzCash, Easypaisa, Raast, bank partners and card processors receive the transaction data necessary to process your PKR deposits and withdrawals. Each processor operates under their own privacy policy and data security standards.
• Identity verification providers — where we use a third-party service to verify CNIC or other identity documents, that provider receives only the information needed to perform the check.
• Fraud prevention and security services — we may share IP addresses, device identifiers and account activity data with fraud detection tools to protect the integrity of the platform and all players on it.
• Legal and regulatory authorities — where we are required by applicable law or in response to a valid legal request, we may disclose account information and transaction records to relevant authorities. We will notify you of any such disclosure where we are legally permitted to do so.
• Business transfers — in the event that rq789 undergoes a merger, acquisition or sale of assets, your data may be transferred to the acquiring entity. We will notify registered players of any such change and the new entity will be bound by the privacy commitments made in this policy.

7Payment Data & PKR Transactions

Given that all financial transactions on rq789 are processed in Pakistani Rupees, our payment data handling reflects the methods most commonly used by players in Pakistan — JazzCash, Easypaisa, Raast, bank transfer, debit and credit cards and other mobile wallets.

When you make a deposit or request a withdrawal, the following data handling practices apply:

• Full payment account numbers, card numbers and bank account details are never stored on rq789 servers in complete form. Only masked identifiers (such as the last four digits of a card or the first few digits of a JazzCash number) are retained for your transaction history.
• All payment data transmitted between you and rq789 is encrypted using 256-bit SSL. The connection between rq789 and our payment processors is secured by industry-standard encryption protocols.
• Payment method details shared during the identity verification process are used solely to confirm that the payment method belongs to you. This data is not retained beyond the verification process itself.
• Transaction records — amounts, dates, reference numbers and method type — are kept for the legally required minimum period for financial record-keeping and may be disclosed to relevant authorities if lawfully required.

8Cookies & Tracking

rq789 uses cookies and similar technologies to make the platform work properly and to understand how it is being used. A cookie is a small text file stored on your device when you visit a website.

Types of Cookies We Use

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in while you navigate between pages and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies while using the platform.
• Analytics cookies — help us understand how players navigate the platform, which game sections are most visited and where technical errors occur. This data is aggregated and anonymised. We use this to improve the platform, not to profile individual players.
• Preference cookies — remember settings such as your language preference and notification choices so you do not have to reset them each session.
• Marketing cookies — only placed where you have given consent. These track whether you arrived at rq789 via a promotional link, which helps us measure the effectiveness of our campaigns. You can opt out via your browser settings or account preferences.

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will affect the functionality of your rq789 account — features such as staying logged in will not work without session cookies.

9Data Security

rq789 takes the security of your personal data seriously. We use a combination of technical and organisational measures to protect your information against unauthorised access, loss, alteration or disclosure.

• Encryption in transit — all data exchanged between your device and rq789 is protected by 256-bit SSL/TLS encryption. Look for the padlock icon in your browser's address bar when using the platform.
• Encrypted storage — sensitive data including identity documents and payment identifiers is stored in encrypted databases. Passwords are hashed using a one-way algorithm — even rq789 staff cannot read your password.
• Access controls — access to personal data is restricted to rq789 staff who genuinely need it to perform their role. Access is logged and subject to regular review.
• Fraud monitoring — automated systems monitor account activity for signs of unauthorised access, unusual login behaviour and suspicious transaction patterns. Accounts flagged by these systems are reviewed by our security team.
• Security updates — our platform infrastructure is kept up to date with security patches and undergoes regular security assessments.

No online platform can guarantee absolute security against all possible threats. If you believe your rq789 account has been compromised, change your password immediately and contact our support team. We will investigate and take appropriate action promptly.

10Data Retention

rq789 retains your personal data for as long as it is needed for the purposes described in this policy. The following retention periods apply:

• Active account data — retained for the full duration of your account registration. While your account is open, we maintain your full profile, transaction history, VIP records and communications history.
• Post-closure retention — following account closure, we retain core account data and transaction records for a minimum of five years to comply with financial record-keeping standards and to handle any post-closure disputes or legal queries.
• Identity verification documents — retained for the duration of the account plus the post-closure period, in line with anti-money laundering and fraud prevention obligations.
• Marketing data — if you withdraw consent to marketing communications, your details are removed from active marketing lists promptly. A suppression record may be retained to ensure we do not inadvertently contact you again.
• Analytics data — anonymised and aggregated analytics data may be retained indefinitely as it cannot be used to identify you.

When personal data is no longer needed and the retention period has expired, it is securely deleted or anonymised. We do not keep data "just in case" — only what is necessary for a legitimate purpose.

11Your Rights

As a user of rq789, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your account email and a description of your request.

We will respond to all data rights requests within 30 days. Where a request is complex or there are a high volume of requests, we may extend this by a further 60 days — we will notify you if this is the case. There is no charge for exercising your rights.

12Children's Privacy

rq789 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, we require a date of birth and reserve the right to request identity verification to confirm age before processing any withdrawal.

If you are a parent or guardian and believe that someone under 18 has registered on rq789, please contact us immediately at [email protected]. We will investigate and close any underage account promptly, returning any deposited real-money balance after verification.

13Policy Updates

rq789 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page.

Where changes are significant, we will notify registered players by email or through an in-platform notification before the changes take effect. Your continued use of rq789 following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

We encourage you to review this page periodically to stay informed about how rq789 protects your personal data. If you have concerns about any change, contact our support team before continuing to use the platform.

14Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way rq789 handles your personal data, please get in touch with our support team:

For responsible gaming support, deposit limit requests or self-exclusion, please visit the Responsible Gaming page. For full details of the rules governing your use of rq789, see the Terms and Conditions.