Everything you need to know about your rq789 account — from making your first PKR deposit via JazzCash or Easypaisa, to claiming bonuses, placing cricket bets, withdrawing winnings and managing your account safely. Browse by category or scroll through all questions below.
The rq789 FAQ is organised around the topics Pakistan players ask about most. Find your topic below and jump straight to the answers.
How to create an rq789 account, verify your identity, update your mobile number or email, and manage your personal settings securely.
Step-by-step guidance on making PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and debit cards. Minimum amounts, timing and limits explained.
How to request a PKR withdrawal, which payment methods are supported, processing times, minimum withdrawal amounts and what to do if a withdrawal is delayed.
Welcome bonus terms, wagering requirements, how to claim free spins, reload bonuses and how bonus funds convert to real withdrawable PKR.
How to access slots, bingo, fish games and the game lobby. Cricket betting, PSL markets, T20 odds and how to place your first sports bet on rq789.
Keeping your account safe, setting deposit and loss limits, session reminders and how to take a break or self-exclude if gaming stops being fun.
Browse all categories below. Click any question to expand the full answer. If you cannot find what you are looking for, email our support team at [email protected].
Account & Registration
Registering on rq789 is free and takes under two minutes. Click the Register button at the top of any page and fill in your full name, Pakistan mobile number, email address and a strong password. Once you submit, a one-time verification code is sent to your mobile number. Enter the code and your account is active immediately. You can make your first PKR deposit and start playing right away.
You must be at least 18 years old to register. Only one account is allowed per individual — if you already have an old account, contact [email protected] to recover access rather than creating a duplicate.
For standard play, no documents are required beyond your mobile verification. However, to process larger withdrawals or if the platform flags unusual activity, you may be asked to confirm your identity. In such cases, a clear photo of your valid Pakistani CNIC is typically sufficient. This is a one-time process and your documents are handled securely and never shared with third parties.
Yes. If you still have access to your account, you can update your mobile number or email from the account settings page after verifying your identity. If you have already lost access to the old number or email and cannot log in, email [email protected] with your full name and account details. The support team will verify your identity manually and update your contact information so you can regain access.
Click "Forgot password?" on the login page and enter your registered email address. A reset link will be sent to that email. Open the link, enter your new password and you can log back in straight away. Reset links expire after a short period — if yours has expired, simply request a new one. If you no longer have access to your registered email, contact [email protected] for manual recovery.
No. rq789 strictly allows only one account per person. Duplicate accounts are not permitted and may result in suspension of all related accounts along with forfeiture of any active bonus funds. If you think you may have an old account from a previous registration, contact [email protected] to recover access instead of creating a new one. The team can locate your account using your mobile number, email or name.
Deposits
rq789 supports a range of Pakistan-friendly payment options:
All deposits are processed in PKR with no currency conversion fees applied by rq789.
The minimum deposit on rq789 varies slightly by payment method but is kept accessible for all Pakistan players. JazzCash and Easypaisa deposits typically have a low PKR minimum so you can top up without committing a large amount. Bank transfers and card deposits may have a slightly higher minimum due to bank-side processing requirements. Check the deposit page within your account for the current minimum for each method — figures are always displayed clearly in PKR before you confirm.
JazzCash and Easypaisa deposits are credited to your rq789 balance almost instantly — usually within a few seconds of confirming the payment on your mobile. Raast transfers are also very fast, typically under two minutes. Bank transfers can take anywhere from a few minutes to a few hours depending on your bank's processing times. If a deposit has not reflected after two hours, check that the transaction was confirmed on your bank or wallet side, then contact [email protected] with the transaction reference number.
rq789 does not charge any platform-side fees on PKR deposits. The amount you deposit is the amount credited to your gaming balance. Your bank, JazzCash or Easypaisa may apply their own standard transaction charges depending on your account type and the amount transferred — these are outside of rq789's control. Check your wallet or bank app for their applicable fee schedule before initiating a transfer.
Withdrawals
Log in to your account and go to the Withdrawal section. Select your preferred payment method — JazzCash, Easypaisa, Raast or bank transfer — enter the PKR amount you wish to withdraw and confirm. Your request is reviewed and processed by the rq789 payments team. JazzCash and Easypaisa withdrawals are typically the fastest. You can track the status of your request in your account transaction history at any time. For full details, visit the Withdrawal page.
Processing times depend on your chosen method and your account's verification status. JazzCash and Easypaisa withdrawals are usually processed within a few hours once approved. Bank transfers can take one to three business days depending on your bank. VIP members at Silver tier and above benefit from priority processing and often receive funds faster. If your withdrawal has been pending for longer than expected, email [email protected] with your transaction reference.
Yes, both a minimum and maximum apply. The minimum withdrawal amount ensures the transaction is worth processing for both parties. Maximum daily and monthly limits vary depending on your VIP tier — higher tier members enjoy significantly higher withdrawal ceilings. VIP Gold, Platinum and Diamond members have the highest PKR withdrawal limits available on the platform. Full details are shown in your account withdrawal section and on the VIP page.
Common reasons for a declined withdrawal include incomplete account verification, an unmet wagering requirement on an active bonus, or a mismatch between your account details and the payment details provided. Make sure your CNIC name matches your registered account name. If you have an active bonus, check its wagering requirements — you need to complete these before the bonus funds become withdrawable. For anything else, contact [email protected] and the team will explain the specific reason for your case.
Bonuses & Promotions
New rq789 players in Pakistan receive a welcome bonus on their first PKR deposit. The bonus matches a percentage of your initial deposit, giving you extra funds to explore the platform. The exact percentage and maximum bonus amount are displayed on the promotions page and during registration. Welcome bonuses are credited to your account automatically once your qualifying deposit clears — there is no promo code required for standard welcome offers.
A wagering requirement means you need to bet a certain multiple of the bonus amount before it can be withdrawn as real PKR. For example, if you receive a PKR 1,000 bonus with a 20x wagering requirement, you need to place a total of PKR 20,000 in qualifying wagers before the bonus converts to withdrawable cash. Progress towards your wagering requirement is tracked in your account bonus section in real time. Different games may contribute different percentages towards clearing wagering — slots usually contribute 100%, while some table games contribute less.
No — bonus funds need to meet their wagering requirement before they become withdrawable. However, if you have real-money PKR funds in your account (deposited funds not linked to a bonus), those remain withdrawable at any time regardless of any active bonus. Your account balance clearly shows the split between real funds and bonus funds. If you decide you do not want to complete a bonus wagering requirement, you can forfeit the bonus from your account settings, though any winnings generated purely from bonus play will also be removed.
Yes. rq789 runs regular promotions for existing Pakistan players including reload bonuses on subsequent deposits, seasonal cricket offers during PSL and international T20 tournaments, weekly cashback deals and free spins on featured slot titles. VIP members receive the most generous ongoing promotions — the higher your tier, the better the cashback percentage and bonus frequency. Check the promotions section after logging in to see what is currently active on your account.
Games & Betting
rq789 offers a wide variety of games suited to Pakistan players:
New titles are added regularly. Visit the Game Lobby to browse the full catalogue after logging in.
Log in and navigate to the Betting section. Select Cricket from the sport categories and you will see all available matches including PSL, T20 internationals, domestic tournaments and international series. Click on a match to view available markets — match winner, top batsman, total runs, toss winner and many more. Enter your PKR stake, review the odds and confirm your bet. Live in-play betting is also available for ongoing matches, letting you bet while the action is happening.
Yes — rq789 is fully optimised for mobile browsers on both Android and iOS. You do not need to download a separate app. Simply open rq789.win in Chrome, Safari or any standard mobile browser, log in and everything works the same as on desktop. The layout adapts automatically to your screen size. Games, betting, deposits and withdrawals are all accessible and fully functional on mobile. For the best experience, use a modern browser and keep it updated.
Fish games are arcade-style shooting games where you aim and fire at fish and sea creatures swimming across the screen. Each fish has a different point value and catching them earns you PKR prizes. You control the power of your shots by adjusting your bet per bullet — higher bets mean more powerful shots and bigger potential returns for the same fish. Special bosses and bonus rounds appear periodically with much larger prizes. Fish games are fast-paced, visually entertaining and popular among Pakistan players looking for something different from traditional slots. Visit the Fish Games section to try them out.
VIP Programme
Every Pakistan player who creates an rq789 account is automatically enrolled in the VIP programme at Bronze tier. You earn VIP points every time you wager — on slots, fish games, bingo, betting or any other game. As your cumulative points grow, you advance through tiers: Bronze, Silver, Gold, Platinum and Diamond. Each tier unlocks better benefits including higher PKR cashback rates, faster withdrawal processing, increased withdrawal limits, exclusive bonuses and dedicated account management at the top tiers. Visit the VIP page for the full tier breakdown and benefits list.
VIP points used to determine your tier level are cumulative and based on your total lifetime wagering activity. Your tier status is reviewed periodically — sustained activity keeps you at your current level or moves you higher. If you have a period of reduced activity, your tier may be reviewed downward at the next assessment window. Current points balance and the amount needed to reach the next tier are always visible in your account dashboard. Active players rarely experience a tier drop.
Security & Responsible Gaming
Use a strong, unique password of at least 10 characters mixing letters, numbers and symbols. Enable two-step verification (OTP) from your account security settings so that even if someone knows your password, they cannot log in without your Pakistan mobile number. Never share your password or OTP with anyone — rq789 staff will never ask for your password. Avoid logging in over public Wi-Fi and always use the official rq789.win domain. If you notice any suspicious activity on your account, change your password immediately and contact [email protected].
rq789 provides several tools to help you stay in control of your gaming activity:
These tools are available directly in your account settings. rq789 is strictly for adults aged 18 and above. Gaming should always remain an entertainment activity, not a way to generate income or recover losses. Read the full guide on the Responsible Gaming page.
If you suspect unauthorised access — a login you do not recognise, an unexpected balance change or an unrecognised device showing on your account — act immediately. Change your password right away if you can still log in. Then email [email protected] with details of what you noticed. The support team can lock your account within minutes, investigate the access logs and help you secure your account. Also change the password on your registered email account as a precaution, since that is also a potential entry point.
Our support team is available around the clock. Email [email protected] with your question and your registered mobile number or email address so the team can identify your account and respond quickly. Most queries are resolved within a few hours.
If the FAQ does not cover your question, our support team is always available. Here are the fastest ways to get help.
For account queries, payment issues, bonus questions and anything else — our team typically responds within a few hours.
Email queries are handled 24 hours a day, 7 days a week. VIP members at Gold tier and above receive priority response times.
rq789 only communicates through [email protected] and official pages on rq789.win. Never share your password or OTP with anyone claiming to be rq789 support on social media, WhatsApp or SMS.
rq789 is for adults aged 18 and above. Set your budget before you play and use the tools in your account settings to stay in control. Read the Responsible Gaming guide for practical advice.
Create your free account in under two minutes. Deposit in PKR via JazzCash or Easypaisa, claim your welcome bonus and start playing slots, fish games, bingo and cricket betting today. 18+ only — please play responsibly.